Privacy Notice

Pack & Go Removals Bristol Limited, trading as Pack & Go Removals, respects your privacy and is committed to protecting your personal data.

This Privacy Notice explains how we collect, use, store and protect your personal data when you contact us, request a quotation, book or use our services, visit our website or otherwise communicate with us. It also explains your privacy rights and how the law protects you.

It is important that the personal data we hold about you is accurate and current. Please let us know if your personal details change during your relationship with us.

CONTACT DETAILS

Pack & Go Removals Bristol Limited
trading as Pack & Go Removals

Email: [email protected]
Mobile: 07549 090438
Correspondence Address: 183 Oaktree Crescent, Bristol, BS32 9AQ
Registered Office: 3rd Floor, Old Stock Exchange, St. Nicholas Street, Bristol, BS1 1TG
Registered in England and Wales
Company No.: 17435244  |  ICO Registration No.: ZC240295

THE DATA WE COLLECT ABOUT YOU

We may collect, use, store and process different types of personal data about you, including:

  • Identity Data – including your first name, last name and title.
  • Contact Data – including your billing address, collection and delivery addresses, email address and telephone number.
  • Third-Party Contact Data – where you provide details of another person involved in the service, including their name, telephone number and email address.
  • Financial and Transaction Data – including payment information, invoices, payments made and details relating to services purchased from us.
  • Service Data – including details of removals, packing, storage, waste removal or other services you have requested or previously received from us.
  • Communication Data – including emails, text messages, WhatsApp messages, website enquiries and other correspondence between you and us.
  • Technical and Website Data – where applicable, including information about how you use our website, your IP address, browser type, device information and information collected through cookies or similar technologies.

We do not intentionally collect Special Categories of Personal Data about you, such as information concerning your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, health information, or genetic or biometric data.

We also do not intentionally collect information about criminal convictions and offences.

HOW WE COLLECT YOUR PERSONAL DATA

We may collect personal data directly from you when you:

  • contact us by telephone, email, WhatsApp, text message, our website or social media;
  • request a quotation;
  • complete a Get a Quote or contact form on our website;
  • arrange a home visit, video survey or other assessment;
  • book or use one of our services;
  • make a payment;
  • provide information required for us to carry out your removal or another service;
  • leave a review or provide feedback; or
  • otherwise communicate with us.

We may also receive personal data from third parties where appropriate, for example where another person is arranging a removal or service on your behalf.

Certain technical information may be collected automatically when you use our website through cookies and similar technologies.

GET A QUOTE AND CONTACT FORMS

When you submit a Get a Quote or contact form through our website, we collect the information you provide, which may include your first name, last name, email address, telephone number and the contents of your message.

We use this information to respond to your enquiry, prepare or provide a quotation, communicate with you about the services you are interested in and, where applicable, take steps at your request before entering into a contract with you.

Our lawful basis for processing this information is taking steps at your request before entering into a contract. Where appropriate, we may also rely on our legitimate interests in responding to enquiries and managing our customer relationships.

Please avoid including unnecessary sensitive personal information in the message field.

HOW WE USE YOUR PERSONAL DATA

We will only use your personal data where permitted by law.

We may use your personal data to:

  • respond to enquiries and provide quotations;
  • arrange surveys, home visits and appointments;
  • process and manage bookings;
  • provide removal, packing, storage, waste removal and other requested services;
  • communicate with you before, during and after the service;
  • process payments and maintain financial and accounting records;
  • issue quotations, invoices, receipts and other relevant documents;
  • manage changes, cancellations or complaints;
  • provide customer support;
  • manage insurance-related matters or claims where necessary;
  • maintain records of services provided;
  • improve our services and customer experience;
  • protect our business and website against fraud, misuse or security threats;
  • comply with our legal, regulatory, tax and accounting obligations; and
  • establish, exercise or defend legal claims where necessary.

OUR LAWFUL BASIS FOR USING YOUR PERSONAL DATA

Under UK data protection law, we must have a lawful basis for processing your personal data.

Depending on the circumstances and the purpose for which we use your information, we may rely on:

  • Contract – processing is necessary to provide a quotation, take steps at your request before entering into a contract, or perform our contract with you.
  • Legal Obligation – where processing is necessary for us to comply with legal, tax, accounting, regulatory or other obligations that apply to our business.
  • Legitimate Interests – processing is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.
  • Consent – where required, we will rely on your consent. You may withdraw your consent at any time.

SHARING YOUR PERSONAL DATA

We do not sell your personal data.

We may share your personal data with third parties where this is reasonably necessary to operate our business, provide our services or comply with our legal obligations.

This may include:

  • employees, workers, drivers or contractors involved in providing your service;
  • accountants, bookkeepers and professional advisers;
  • payment and banking service providers;
  • insurance providers or claims handlers where relevant;
  • IT, website, hosting, email and other technology providers;
  • storage providers where storage services are required;
  • government bodies, regulators, law enforcement authorities or HM Revenue & Customs where required by law; and
  • other professional service providers where reasonably necessary.

Where third parties process personal data on our behalf, we expect them to protect your information and use it only for the purposes for which it has been provided.

THIRD-PARTY INFORMATION

If you provide us with personal information relating to another person, for example a family member, representative, landlord, estate agent or another contact involved in your removal, you should ensure that you have authority to provide their details to us where required.

We will use such information only where reasonably necessary in connection with the requested service or another legitimate purpose.

DATA SECURITY

We take appropriate measures to protect your personal data against accidental loss, unauthorised access, alteration, disclosure or misuse.

Access to personal data is limited to people who have a genuine business need to access it.

Where appropriate, we also require third parties processing personal data on our behalf to apply suitable security measures.

HOW LONG WE KEEP YOUR PERSONAL DATA

We keep personal data only for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, accounting, tax, insurance and reporting requirements and to establish, exercise or defend legal claims.

The period for which information is retained depends on the nature of the information, the reason it was collected and any applicable legal or regulatory requirements.

Financial, transaction and accounting records may be retained for the period required by applicable tax and accounting legislation.

Enquiries and quotations that do not result in a booking will normally be retained for up to 12 months from our last communication with you, unless we have a legitimate reason to retain the information for longer.

When personal data is no longer required, we will securely delete, anonymise or dispose of it where appropriate.

INTERNATIONAL TRANSFERS

Some of the service providers or technology platforms we use may process or store personal data outside the United Kingdom.

Where personal data is transferred internationally, we will take appropriate steps to ensure that the transfer complies with UK data protection law and that appropriate safeguards are in place where required.

YOUR DATA PROTECTION RIGHTS

Depending on the circumstances, UK data protection law gives you rights in relation to your personal data.

These may include the right to:

  • request access to the personal data we hold about you;
  • request correction of inaccurate or incomplete personal data;
  • request deletion of your personal data in certain circumstances;
  • request restriction of the processing of your personal data;
  • object to certain types of processing;
  • request the transfer of your personal data where applicable; and
  • withdraw consent at any time where we rely on consent to process your personal data.

These rights are subject to certain legal conditions and exemptions.

If you wish to exercise any of these rights, please contact us using the details provided in this Privacy Notice.

MARKETING

We may contact you regarding our services where permitted by law.

Where your consent is required for marketing communications, you may withdraw that consent at any time.

You may also ask us to stop sending marketing communications at any time by contacting us at:

[email protected]

Stopping marketing communications will not prevent us from contacting you where necessary in connection with an existing booking, service, payment, contract or other legitimate administrative matter.

COOKIES

Our website may use cookies and similar technologies to enable the website to function correctly, maintain security and improve its performance.

Some cookies may be strictly necessary for the operation of the website. Other cookies or similar technologies, including those used for analytics or advertising purposes, may require your consent before they are used.

We use third-party technology and website service providers where necessary to operate and maintain our website. These providers may process technical information such as IP addresses, device information and information about interactions with our website.

We will provide appropriate information and consent options for non-essential cookies where required by applicable law.

THIRD-PARTY LINKS

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices or content of third-party websites. We recommend that you read the privacy notice of any third-party website you visit.

COMPLAINTS

If you have any concerns about how we use your personal data, please contact us first so that we have an opportunity to address your concerns.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK regulator for data protection matters.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Website: https://ico.org.uk/make-a-complaint

CHANGES TO THIS PRIVACY NOTICE

We may update this Privacy Notice from time to time to reflect changes to our business, services, website or legal requirements.

Any updated version will be published on our website.

Last updated: September 2026