These conditions set the terms of the contract between the Pack & Go Removals (‘Us’) and the Customer (‘You’) and explain your rights, obligations and responsibilities.

Interpretation:

‘You’ or ‘Your’ means the customer
‘We’, ‘Us’, ‘Our’ means the remover (Pack & Go Removals)
‘Goods’ means the goods being removed

Terms & Conditions:

We charge by the hour, with a minimum charge of two hours for all services, unless a fixed price has been agreed. Charges are calculated in hourly increments, and any part of an hour will be charged as a full hour.
Where a fixed-price quotation has been provided, We reserve the right to amend the quotation to reflect any additional services not previously agreed.
Late Key Protection is provided free of charge with fixed-price quotations. No additional waiting time charges will apply in the event of delays in gaining access to the property, provided the removal is completed and all items have been unloaded before midnight on the agreed moving date.
For hourly-rate removals, Late Key Protection does not apply. Any waiting time resulting from delayed access to the property will be charged at the standard rate of £55 per hour, per person.
Time starts when Our vehicle arrives at the address provided and finishes once the last item has been unloaded or the Client’s other requirements are met.
We are unable to take responsibility for damage if the packing and unpacking is done by You or if an item that is damaged/ lost has not been enlisted by You.
Pack & Go Removals accepts no liability for any loss or damage unless it is reported on the day of the removal.
We will not move any Goods from a loft unless proper lighting, flooring, and safe access are provided.
No discount or compensation will be payable in the event of a delayed arrival. Scheduling times are estimated. We always do our best to arrive on time but circumstances out of our control may result in delay. We would appreciate your understanding and patience.
We reserve the right to withdraw or cancel Our service due to bad weather conditions, such as high winds, heavy rain, snowfall, ice, etc.

Damage to the premises

We shall only be liable for damage to premises caused by Us. Any damages to premises must be notified on the removal date and confirmed in writing within seven working days, unless you request a reasonable extension, which we agree in writing. If we are responsible of causing the damage to Your premises, We will pay You:

If We are responsible for damage to Your premises, Our liability will be limited to the reasonable cost of repairs, up to a maximum of £100.00.

Additional charges will apply in the following circumstances:

We will provide an additional service not agreed previously.
The entrance or exit to the premises, stairs, lifts or doorways are inadequate for free movement of the Goods without mechanical equipment or structural alteration, or the approach, road or drive is unsuitable for Our vehicles and/or containers to load and/or unload within 20 metres of the doorway.

Customer’s responsibility:

Declare to Us the full value of the Goods being removed and/or stored.
Arrange proper protection for Goods. The items packed by yourself are not covered under our insurance.

Prepare all appliances properly before their removal. Empty, defrost, and thoroughly clean refrigerators and deep freezers. Washing machines should have their moving pins in place to lock the drum. Ensure that all domestic and garden appliances—including, but not limited to, washing machines, dishwashers, hose pipes, and petrol lawn mowers—are clean, dry, and contain no residual fluids. Secure the bottom and sides of each cardboard box with packing tape. Do not overpack boxes, and wrap delicate items with packing paper or bubble wrap for maximum protection.

Note: Any electrical equipment not packed in a suitable box will be transported entirely at Your own risk.

Obtain at Your own expense, all documents, permits, permissions, licences, customs documents necessary for the removal to be completed (if applicable).
Provide Us with a correct and up to date contact address and telephone number during removal transit of Goods.
Arrange suitable parking for our vehicle(s), unless alternative arrangements have been discussed and agreed with Us in advance.
Be present or represented during the collection and delivery of the removal.
Check that nothing that should be removed is left behind and nothing is taken away in error.
Make sure that furniture will fit into the new property/ location.
Pay for any parking or meter suspension charges incurred by Us in carrying out the work.
Where We provide You relevant documents, You will ensure that they are signed by You or Your authorised representative as confirmation of collection or delivery of the Goods.
Arrange appropriate transport, storage or disposal of Goods listed in clause 6.

Unless agreed by Us but at the Client’s own risk, we will not:

Dismantle or assemble furniture of any kind.
Disconnect, re-connect, dismantle or re-assemble appliances, fixtures, fittings or equipment.

Payment: Unless otherwise agreed by Us in writing

For all removal work undertaken payment is due immediately unless otherwise agreed in writing between us. We accept credit /debit cards, cash or bank transfer. Rights to Hold the Goods (lien): Pack & Go Removals reserves the right to withhold all or some of the Goods until all fees and charges are paid. While We hold the Goods you will be liable to pay all storage charges and other costs incurred by Our withholding Your Goods and these terms and conditions shall continue to apply.
In respect of any invoices which are overdue to Us and not paid within 30 days, We will charge interest on a daily basis calculated based on Bank of England base rate.
You must pay Us for any additional services provided by Us that are not specified in the quotation.

Goods not to be submitted for removals

The following items listed under (I), (II), (III), (IV) and (V) must not be submitted for removal and will under no circumstances be moved by Us. The items listed under (VI), (VII) (VIII) and (IX) carry other risks and You should make Your own arrangements for their transport:

(I) Potentially dangerous, damaging or explosive items, including gas bottles, aerosols, paints, firearms and ammunition.

(II) Perishable items and/or those requiring a controlled environment.

(III) Goods which require special licence or government permission for export or import.

(IV) Under no circumstances will Prohibited or stolen Goods, drugs or pornographic material be moved or stored by Us.

(V) Fire damage, water damage and weather damage.

(VI) Refrigerated or frozen Food or Drink, Perfumes, Liquor, Furs, Wines, Spirits, Tobacco, Cigars, Cigarettes, Jewellery, Watches, Trinkets, Gold, Platinum, Precious stones, Deeds, Bonds, Bills of Exchange, Promissory Notes, Money and Securities, Coins, Stamps or Goods or collections of any similar kind.

(VII) Mobile phones, iPods and any other hand-held devices.

(VIII) Any animals, birds, fish, reptiles.

(IX) Plants.

Cancellations – Customers have the right to postpone or cancel our services.

We understand that moving dates can change. Where possible, we will accommodate requests to reschedule fixed-price removals, subject to availability. Customers must notify us as soon as possible if they wish to change their moving date.

Cancellation charges apply only where the booking is cancelled entirely and our services are no longer required:

More than 72 hours before the scheduled removal date: 10% of the agreed removal charge.
72 hours or less before the scheduled removal date: 20% of the agreed removal charge.

By entering into this agreement, you guarantee that:

The Goods are Your own property or you have the authority of the owner of the property.
You confirm that you read and understand the above Terms & Conditions or the Owner is fully aware of these Terms & Conditions.

You will be responsible to pay for any claim for damage and/or costs against either of the above if this proves to be untrue.

Terms & Conditions