Pack & Go Removals respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data and tell you about your privacy rights and how the law protects you.

 

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

 

THE DATA WE COLLECT ABOUT YOU

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

• Identity Data includes first name, last name and title.

• Contact Data includes billing address, removal addresses, email address and telephone numbers.

• Contact Data of third party for additional contacts; includes first name, last name, telephone number and email address

• Financial Data includes bank accounts.

• Personal data which will be used in accordance with this privacy notice.

• Your removals and other services you previously requested from us.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

HOW WE COLLECT YOUR PERSONAL DATA

When you contact us via telephone, email, post or website.

 

WHY AND HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data when we will provide quotations, goods and deliver our services.

• We will use your name and address and contact details and share these with our drivers to deliver your request services.

• We will use your telephone number, email address to send you service emails such as quotation or your removal confirmation and other updates.

• We will store your service history to help us assist you should you need any help with an ongoing or new service, including dates, services required, addresses and contact details.

• We will store details of any communications you have with us via email, website, post, social platforms or telephone to enable us to deliver the best possible service and to assist you with any services, problems or complaints.

Pack & Go Removals does not collect data in order to resell to 3rd parties. We are compliant with GDPR and you have our assurance that we will never pass on your details to 3rd parties except for:

• Where we need to perform the contract, we are about to enter into or have entered into with you.

• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

• Where we need to comply with a legal or regulatory obligation.

HOW WE STORE YOUR INFORMATION

The security of your data is of the utmost important to us and we take the protection of your personal information seriously, and all of our clients’ personal data will be kept according to strict safeguards and in compliance with the GDPR.

 

HOW LONG WE KEEP YOUR DATA

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for.

This means your personal data will be retained for as long as we have an active contract or business relationship with you, and after this, we will keep their data for as long as it is necessary for the purposes for which it is stored.

In some circumstances you can ask us to delete your data. Please contact us by email for further information.

 

WHAT HAPPENS IF YOU REFUSE TO PROVIDE US WITH INFORMATION WE NEED?

 

As outlined above, some of the personal data provided to us will be used in order to enter into a contract with you and to comply with our legal obligations.

Should you refuse to provide us with the data we require to offer our service(s), or you request us to erase the personal data we hold, it is likely we will not able to deliver our services to you.

 

YOUR DATA PROTECTION RIGHTS

Under data protection law, you have rights including:

• Your right of access – You have the right to ask us for copies of your personal information.

• Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

• Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

• Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.

• Your right to object to processing – You have the the right to object to the processing of your personal data in certain circumstances.

• Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

 

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us by email at [email protected] or by phone on 07549090438 if you wish to make a request.

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

 

INTERNATIONAL TRANSFERS

Pack & Go Removals does not involve third parties based outside the European Economic Area (EEA).

 

CHANGES TO THIS PRIVACY NOTICE

If we decide to change our privacy notice, we will post those changes to this privacy notice on our website, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy notice at any time, so it should be reviewed frequently. If we make material changes to this policy, we will post the updated version onto our website and indicate at the top when it was most recently updated.

Our website can be visited at https://packandgo-removals.co.uk

 

CONTACT DETAILS

Email: [email protected]

Mobile: 07549090438

Address: Pack & Go Removals, 183 Oaktree Crescent, Bristol, BS32 9AQ