House & Office Removals in Bristol, UK

From single item to full house removals

TERMS & Conditions




  • ‘You’ or ‘Your means the customer

  • ‘We’, ‘Us’, ‘Our’ means the remover.

  • ‘Goods’ means the goods being removed


1. Terms & Conditions:



  • Our quotation is valid for twenty-eight days from the date of issue.

  • We charge hourly and there is minimum of two hours charge on all services, unless a fixed price has been agreed. The whole hour to be paid after every hour.

  • When We quote a fixed price, We reserve the rights to amend it for an additional service not agreed previously.

  • If the fixed price has been agreed, an additional charge of minimum £55 per hour apply for waiting time if We cannot access property.

  • Time starts when Our vehicle arrives on the address provided and finish once the last item will be unloaded or Your other requirements are met.

  • We are unable to take responsibility for damage if the packing and unpacking is done by You or if an item that is damaged/ lost has not been enlisted by You.

  • Pack & Go Removals does not accept any responsibly for any damage unless they are acknowledged on the day of the job.

  • We will not move any Goods from a loft, unless properly access lit and floored and safe access is provided.

  • No discount will be given if We are late. Scheduling time are estimated. We always do Our best to arrive on time but circumstances out of Our control may result in delay. We would appreciate Your understanding and patience.

  • We reserve the rights to withdraw or cancel Our service due to bad weather condition, such as high winds, heavy rain, snowfall, ice, etc,


2. Additional charges will apply in the following circumstances:



  • When we will provide an additional service not agreed previously.

  • The entrance or exit to the premises, stairs, lifts or doorways are inadequate for free movement of the Goods without mechanical equipment or structural alteration, or the approach, road or drive is unsuitable for Our vehicles and/or containers to load and/or unload within 20 metres of the doorway.



3. Customer’s responsibility:



  • Declare to Us the proper value of the Goods being removed and/or stored.

  • Arrange proper protection for Goods.


Prepare adequately and stabilise all appliances prior to their removal. Empty, properly defrost and clean refrigerators and deep freezers. Washing  machine should have their moving pins in place to lock the drum. Ensure that all domestic and garden appliances, including but not limited to washing machines, dish washers, hose pipes, petrol lawn mowers are clean and dry and have no residual fluid left in them. Secure the bottom and sides of each cardboard box with packing tape. Remember to not over pack boxes and wrap delicate items with packing paper or bubble wrap for maximum protection.  Please note that electrical equipment that is not in the box is under Your risk.


  • Obtain at Your own expense, all documents, permits, permissions, licences, customs documents necessary for the removal to be completed.

  • Provide Us with a correct and up to date addresses and telephone number during removal transit of Goods.

  • Arrange parking space for Us.

  • Be present or represented during the collection and delivery of the removal.

  • Check that nothing that should be removed is left behind and nothing is taken away in error.

  • Make sure that furniture will fit into the new property/ location.

  • Pay for any parking or meter suspension charges or fine incurred by Us in carrying out the work. 

  • Where We provide You relevant documents, ensure that they are signed by You or Your authorised representative as confirmation of collection or delivery of the Goods.

  • Arrange appropriate transport, storage or disposal of Goods listed in clause 6.


4. Unless agreed by Us but at the Client’s own risk, we will not:



  • Dismantle or assemble furniture of any kind.

  • Disconnect, re-connect, dismantle or re-assemble appliances, fixtures, fittings or equipment.


5. Payment: Unless otherwise agreed by Us in writing



  • For all removal work undertaken payment is due immediately unless otherwise agreed in writing between us. We accept cash or bank transfer.  Rights to Hold the Goods (lien):  The Pack & Go Removals shall have the right to withhold all or some of the Goods until all fees and charges are paid. While We hold the Goods you will be liable to pay all storage charges and other costs incurred by Our withholding Your Goods and these terms and conditions shall continue to apply.

  • In respect of any invoices which are overdue to Us and not paid within 30 days, We will charge interest on a daily basis calculated based on Bank of England rate.

  • You must pay Us for any additional services provided by Us that are not specified in the quotation.


6. Goods not to be submitted for removals:



The following items listed under (I), (II), (III), (IV) and (V) must not be submitted for removal and will under no circumstances be moved by Us. The items    listed under (VI), (VII)  (VIII) and (IX)  carry other risks and You should make Your own arrangements for their transport:


(I)    Potentially dangerous, damaging or explosive items, including gas bottles, aerosols, paints, firearms and ammunition.

(II)   Perishable items and/or those requiring a controlled environment.

(III)  Goods which require special licence or government permission for export or import.

(IV)  Under no circumstances will Prohibited or stolen Goods, drugs or pornographic material be moved or stored by Us.

(V)   Fire damage, water damage and weather damage.

(VI)  Food, Perfumes, Liquor, Jewellery, Watches, Gold, Platinum, Precious stones, Deeds, Bonds, Bills of Exchange, Promissory Notes, Money and Securities, Stamps or Goods or collections of any similar kind.

(VII)  Mobile phones, iPods and any other hand held devices.

(VIII) Any animals, birds, fish, reptiles.

(IX)   Plants.



7. Cancellations


Customers have the right to postpone or cancel Our service. We reserve the rights to charge You a postponement or cancellation fee according to how much notice is given as set out below:



  • More than 72 hours before the removal was due to start: No charges.

  • 72 hours or less before the removal was due to start: 50% of the removal charge.



8. By entering into this agreement, you guarantee that:



  • The Goods are Your own property or You have the authority of the owner of the property.

  • You confirm that you read and understand the above Terms & Conditions or the Owner is fully aware of these Terms & Conditions.